Fedentra
Fedentra is a field service and ISP operations platform built by RouteFlex Integrated Solutions. It covers subscriber ticketing, technician dispatch, SLA tracking and field verification for internet service providers and field service operations.
What it covers
- Subscriber and customer ticketing
- Technician dispatch and workload management
- SLA tracking against contractual commitments
- Field verification: proof of work and photographic evidence
- Technician mobile application with offline capability
- Escalation and breach alerting
- Performance dashboards and reporting
- Integration with network management systems
Fedentra covers field service and ISP operations. LogiFlex covers delivery, fleet and warehousing.
