A single company for work that usually takes four.
RouteFlex Integrated Solutions is registered in Baghdad as a limited liability company under Iraq's Companies Law No. 21 of 1997. We work with government bodies, banks, telecom operators, oilfield service firms and private enterprises that need software built properly and kept running afterwards.
The distinction we care about is between a company that holds one part of a project and a company that is accountable for the result. Our incorporation licenses every activity below to a single legal entity, which is why one contract can cover the strategy, the systems, the hardware and the people who run them, without a prime vendor subcontracting the parts it cannot do itself.
What we are licensed to do
This is a commercial fact before it is a legal one. A client contracting for strategy, software, hardware and training contracts with one entity for all of it.
How we are organised
Strategy, structure, governance and positioning. This is where we act as your agent rather than your vendor.
The engineering. Backend, frontend, mobile, infrastructure and security, built and integrated.
Training and support. This is where most implementations quietly fail.
Our services are organised in three layers, because that is the order in which work actually happens. You can engage any layer on its own. Organisations regularly hire us to assess a programme we will never build, or to rescue a system someone else wrote.
How we work
Each layer runs to its own sequence, and an engagement can start at any of the three. Many clients only ever use one, and we are regularly hired to assess a programme we will never build.
- 1.
Scoping
What decision the work has to support, who has to be convinced by it, and what evidence already exists. This is where we tell you if the question you are asking is the wrong one.
- 2.
Diagnostic
Workshops, document review, system and data inventory, and interviews with the people who actually run the process rather than the people who own it on the chart.
- 3.
Options and recommendation
A written assessment with sequenced options, costs and trade-offs, including the cost of changing nothing. Where our own platforms fit we say so, and where they do not we say that too.
- 4.
Handover
The document is yours. You can tender from it, act on it, or hand it to another vendor. Where a tender follows an assessment we wrote, we do one or the other, not both.
- 1.
Discovery
Workshops with the people who actually do the work, a business requirements document and a software requirements specification, and a map of the existing process including the parts nobody has written down.
- 2.
Design
Technical architecture, data model and interface design taken to interactive prototype before a line of production code is written.
- 3.
Development
Backend, frontend and mobile built in parallel, with integration to your existing systems treated as a first-class requirement.
- 4.
Quality assurance
Functional testing, user acceptance testing with your staff, performance testing under realistic load, and security testing.
- 5.
Deployment
Production environment preparation, data migration from whatever you are running now, and a controlled go-live.
- 6.
Training
Administrator and end-user training, with written documentation your team keeps.
- 7.
Support
Hypercare after launch, then ongoing support against an agreed service level, with improvements released on a schedule you can plan around.
Where a build follows an advisory engagement with us, stage one is already done and the project starts at design. Hardware supply and commissioning runs inside stage five, under the same contract as the system it carries.
- 1.
Transition
System inventory, code review and a documented baseline. This applies whether we built the system or inherited it from someone who did not document it.
- 2.
Enablement
Administrator and end-user training, written documentation your team keeps, and train-the-trainer programmes where you want the capability in-house rather than on retainer.
- 3.
Operate
Tiered support L1 to L3 against agreed response and resolution times, preventive maintenance, monitoring and patching.
- 4.
Improve
Scheduled improvement releases and a periodic review of what failed, what changed and what should change next.
The team
Every discipline the three layers require, under one roof, which is what lets a single contract run from strategy to support.
Advise
Strategy and management consultants
Strategic, business and operational plans, feasibility studies and operating models.
Organisational designers
Structures, roles, governance and change management.
Business analysts
Requirements gathering, BRD and SRS authoring, process mapping.
Project managers and PMO
Governance, scheduling and risk management across concurrent engagements.
Identity designers
Identity systems, bilingual treatment and corporate presence.
Marketing strategists
Positioning, market entry, channel and campaign planning.
Content producers
Editorial and production in Arabic and English.
Build
Product managers
Roadmapping, feature design and user-journey optimisation.
System architects
Infrastructure and application architecture built to scale and to be secured.
Software engineers
Backend, frontend and mobile delivery.
AI engineers
On-premises model deployment, agents and document intelligence.
Cybersecurity engineers
Audits, vulnerability assessment, penetration testing and SOC frameworks.
Network and field engineers
Site survey, network design, installation and commissioning.
DevOps engineers
CI/CD, server management, backups and scaling.
UI/UX designers
Interface design, user flows and interactive prototyping.
QA engineers
Functional, acceptance, load and regression testing.
Supply and commissioning
Hardware procurement, delivery, installation and commissioning.
Sustain
Trainers and curriculum designers
Curricula, delivery, certification and skills tracking.
Support engineers
Tiered support L1 to L3 within agreed response and resolution times.
API and integrations team
Connecting our systems to the ones you already run.
Service delivery managers
Service level management and release scheduling.
How we staff this
Some disciplines are delivered by our own staff and some with accredited specialist partners. In both cases the work runs under RouteFlex management on a single contract. The arrangement behind a service does not change who you deal with, or who carries responsibility when something goes wrong.
Working languages
Arabic and English across everything: documentation, interfaces, training and support. Systems are built for right-to-left use rather than translated into it afterwards.
- Registered name
- Al-Masarat Al-Marina
- Trade name
- RouteFlex Integrated Solutions
- Legal form
- Limited Liability Company
- Registrar
- Registrar of Companies, Ministry of Trade, Republic of Iraq
- Legal basis
- Companies Law No. 21 of 1997 as amended
- Established
- 2025
- Head office
- Baghdad, Iraq