Automating what currently runs on paper, signatures and phone calls.
Who this is for
Ministries, directorates, authorities and public institutions digitising administrative process.
The problem
The real process in a government body is rarely the documented one. Approvals happen informally, correspondence is tracked in a register nobody else can read, and the workaround is the actual workflow. A system built from the documented process is abandoned within months. We map what people actually do first, including the parts nobody has written down.
What we do
- Correspondence management: incoming and outgoing, with full audit trail
- Task and case tracking across departments
- Workflow automation and inter-directorate routing
- Approval chains with delegation and escalation
- Document management, archiving and lifecycle control
- E-services and citizen-facing portals, with the back-office processing behind them
- Performance dashboards for leadership
- Role-based access control and audit logging
The platform behind it
GTMS and DMS. Most of this is delivered on GTMS, which means the automation layer already exists. The engagement becomes configuration, integration and change management rather than development from zero, which is faster and considerably cheaper.
How an engagement runs
Discovery and process mapping, configuration against the mapped process, integration with existing systems, phased rollout by directorate, training, then support.
What you get
A running system, the source code, administrator and user documentation, trained staff, and a support agreement.
